Shipping & Return Policy

In stock products are shipped within 24 hours, custom made products are subject to the order size and customizing necessary.

Shipping of products is usually done USPS but at our discretion can be done UPS, Fed Ex or Pony Express if the pony is up to it.  Standard shipping and handling fee is 3.50 flat rate for orders in the United States, regardless of size of order, unless otherwise stated on the website.  All orders are shipped from Colorado, USA.  Orders going internationally will be subject to international rules and fees for shipping.

While we hope that you are 100% completely satisfied with your product, we understand there is a chance your product won't be all you hoped for.  Customer service is very important to us and we want you to be satisfied (and thrilled) with your product.  In the remote chance you are not 100% satisfied, please email for refund/return/exchange instructions.  Custom made products with names or initials cannot be returned unless there is a manufacturer defect.